ZyXEL P-2302R Bedienungsanleitung PDF herunterladen (Seite 329)

P-2302R Series User’s Guide

Chapter 37 Troubleshooting 328

37.6 Problems with the Web Configurator

37.7 Problems with a Telephone or the Telephone Port

Table 136 Troubleshooting the Web Configurator

PROBLEM CORRECTIVE ACTION

I cannot access the

web configurator.

When NAT is enabled:

• Use the Prestige's WAN IP address when configuring from the WAN.

• Use the Prestige's LAN IP address when configuring from the LAN.

If the Prestige’s WAN or LAN IP address has changed, then enter the new one as

the URL.

You may also need to clear your Internet browser’s cache.

In Internet Explorer, click Tools and then Internet Options to open the Internet

Options screen.

In the General tab, click Delete Files. In the pop-up window, select the Delete all

offline content check box and click OK. Click OK in the Internet Options screen

to close it.

If you disconnect your computer from one device and connect it to another device

that has the same IP address, your computer’s ARP (Address Resolution

Protocol) table may contain an entry that maps the management IP address to

the previous device’s MAC address).

In Windows, use arp -d at the command prompt to delete all entries in your

computer’s ARP table.

Table 137 Troubleshooting Telephone

PROBLEM CORRECTIVE ACTION

There is no dial

tone or I can’t make

calls.

Check the telephone connections and telephone wire.

Make sure you have the VoIP screen properly configured.

You can also check the Prestige’s IP addresses and VoIP status in the

Maintenance Status screen.

The dial tone beeps

(pulses).

Make sure you have the VoIP screens properly configured. The dial tone will be

steady when the SIP account is registered.

I cannot call from

one of the

Prestige’s phone

ports to the other

phone port.

You cannot use a phone connected to the Prestige to call the SIP number of one

of the Prestige’s SIP accounts.

You can just press “####” on your phone’s keypad to call the Prestige’s other

phone port.

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